Refund & Returns Policy

Effective Date: 28 October, 2025

At Willow & Pine, we take pride in delivering luxury gift boxes and self-care hampers that are beautifully packaged and carefully prepared. Please read our refund and returns policy below.

 

1. Returns

  • Due to the nature of our products (food items, candles, and personal items), we cannot accept returns or exchanges unless the product arrives damaged or defective.

  • Please inspect your order upon delivery and contact us immediately if there is any issue.

2. Damaged or Incorrect Items

If your order arrives damaged, faulty, or incorrect, please contact us within 7 days of delivery at:


Email: sales.willowandpine@gmail.com

Include:

  • Your order number

  • A photo of the damaged or incorrect item

  • A brief description of the issue

 

We will work with you to:

  • Replace the item at no additional cost, or

  • Issue a full refund for the affected items

 

3. Refunds

  • Refunds are processed back to the original payment method used for purchase.

  • Once approved, refunds typically take 5 - 10 business days to appear in your account, depending on your bank or payment provider.

4. Cancellations

  • Orders can be cancelled within 48 hours of purchase.

  • After dispatch, cancellation is no longer possible.

5. Shipping Costs

  • Shipping costs are non-refundable.

  • If an item is replaced due to damage or defect, Willow & Pine will cover return shipping costs.

6. Contact Us

For all queries regarding refunds or returns:

Email: sales.willowandpine@gmail.com