Privacy Policy

Effective Date: 28 October, 2025

At Willow & Pine, your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website or place an order.

1. Information We Collect

When you use our website or purchase products, we may collect:

  • Personal information: Name, email address, phone number, delivery address, billing information

  • Payment information: Card details (processed securely via Shopify Payments)

  • Usage information: IP address, browser type, pages visited, and how you interact with our site

  • Marketing preferences: If you opt-in to newsletters or promotional emails

2. How We Use Your Information

We use your information to:

  • Process and fulfill your orders

  • Communicate with you about your order, promotions, or updates

  • Improve our products, website, and customer experience

  • Comply with legal obligations

3. Sharing Your Information

We may share your personal information with:

  • Service providers: Shopify, payment gateways, delivery couriers, and other trusted partners to fulfill orders

  • Legal authorities: If required by law or to prevent fraud or illegal activity

  • We do not sell or trade your personal information to third parties for marketing purposes.

4. Data Security

  • Your data is stored securely using industry-standard encryption

  • We take all reasonable steps to protect your information from unauthorized access, disclosure, or misuse

  • All payment transactions are handled securely by Shopify Payments and other approved payment gateways

5. Cookies and Tracking

  • We use cookies and similar technologies to improve your shopping experience and analyze website traffic

  • You can manage or disable cookies via your browser settings, but some site features may not function properly

6. Your Rights

  • Access, correct, or delete your personal information by contacting us at sales.willowandpine@gmail.com
  • Opt-out of marketing emails at any time using the unsubscribe link in emails

7. Children’s Privacy

  • Our website and products are intended for adults. We do not knowingly collect information from children under 16.

8. Changes to this Privacy Policy

  • Willow & Pine may update this Privacy Policy from time to time.

  • Any changes will be posted on this page with an updated effective date.

9. Contact Us

If you have questions or concerns about your privacy, please contact us:
Email: sales.willowandpine@gmail.com